SerpWatch does not deactivate or delete inactive user accounts.
Instead, inactive/abandoned accounts that have not logged in or taken any action in a 6-month period are subject to keyword check frequency reduction.
Since lifetime deals have no monthly expiration and SerpWatch is an automation tool that incurs automatic costs, we have implemented frequency reduction to ensure forgotten accounts don’t create unnecessary load on the infrastructure.
However, rest assured that frequency reduction will not be initiated without prior notification and inactive customers can revert back at any time.
After 6 months of inactivity, we will contact the account owner in the app and via email multiple times before any adjustments are made.
Users that are actively using their accounts will not experience any issues with this.